Welcome to Cheap Fit N Trends Store’s FAQ section! We’ve compiled answers to the most common questions about our affordable fashion, global delivery, and customer service. Can’t find what you’re looking for? Contact us at [email protected].
Product Questions
1. What types of products do you offer?
We specialize in affordable fashion for the whole family! Our collections include:
- Clothing: Activewear, blouses, cardigans, denim, coats & jackets
- Footwear: Boots, clogs, and casual shoes
- Accessories: Bags, belt bags & pouches
- Children’s wear: Baby (0-24 Months), Baby Girl, and Boys collections
2. What are your product quality standards?
Every item undergoes strict quality checks before shipping. We’re committed to offering trendy styles at budget-friendly prices without compromising on quality. If you’re not satisfied, we offer easy returns within 15 days.
3. Do you offer plus sizes or special sizing?
Currently we focus on standard sizing across our collections. Please check individual product pages for specific size charts and measurements to ensure the perfect fit.
Ordering & Account
1. How do I create an account?
You can create an account during checkout or by visiting our account registration page. Having an account lets you track orders, save favorites, and check out faster.
2. Can I modify or cancel my order after placing it?
You may request changes within 2 hours of placing your order by emailing [email protected]. After this window, your order enters processing and cannot be modified.
3. I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password.
Payment Options
1. What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
2. Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
3. Why was my payment declined?
This could be due to insufficient funds, incorrect card details, or your bank’s security measures. Contact your card issuer for specific reasons. You may also try PayPal as an alternative payment method.
Shipping & Delivery
1. Where do you ship?
We offer fast and affordable global delivery to most countries worldwide (excluding some remote areas and parts of Asia).
2. What are my shipping options?
Standard Shipping ($12.95 flat rate):
- Carriers: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Includes tracking
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
Pro Tip: Combine orders with friends or family to reach the $50 free shipping threshold!
3. How can I track my order?
You’ll receive tracking information via email once your order ships. Use this to follow your package’s journey from our warehouse to your doorstep.
4. What if my package is lost or damaged?
While rare, please contact our customer service team within 7 days of delivery for assistance with lost or damaged items.
Returns & Exchanges
1. What is your return policy?
We offer hassle-free returns within 15 days of receipt. Items must be unworn, with tags attached, and in original packaging.
2. How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions and address.
3. When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. The refund will be issued to your original payment method.
4. Do you offer exchanges?
Currently we only process returns for refunds. For a different size or color, please place a new order after receiving your refund.
Still Have Questions?
Our customer service team is happy to help! Contact us at:
Email: [email protected]
Physical Address: 4656 Marie Street, Greenbrier, US 72058
We typically respond within 24-48 hours during business days.
Happy Shopping at Cheap Fit N Trends Store – Where fashion meets affordability without compromise!